Crisis Simulation
The Product
Crisis Sim is a SaaS product to enable organisations to assess and measure their response to a cyber security crisis scenario, identify their strengths and weaknesses, providing guidance and enabling them to improve their cyber crisis response.
My Role
I was the lead UX/Researcher working with the product team, successfully taking the product from an early-stage concept to market. Working in collaboration with the product manager I led the process of product discovery and in doing so identified new opportunities that yielded a significant pivot to the product strategy. I led the research and solution design activities to deliver the product to market.
Discovery and Design framework
To deliver the product in an effective and timely manner I first defined a framework to establish how research and design was to inform our product activities. This framework provided the team with confidence by validating the problem with customers before committing to solution delivery.
